This website is brought to you by Temple Cycles Ltd.
These Terms and Conditions govern your use of the Temple Cycles service and website. By visiting the Temple Cycles website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Terms of Service
By placing an order via our website (www.templecycles.co.uk) you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to contract with Temple Cycles you must be over 18 years of age. Temple Cycles retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Temple Cycles or may in some cases be a third party. Where a contract is made with a third party Temple Cycles is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.
Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Temple Cycles retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. Product specifications are subject to change depending on availability of components. Temple Cycles shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our ‘DELIVERY AND RETURNS’ page for details.
- We encourage you to ensure all spare parts are fitted by a competent person as warranty claims might be invalid for improper assembly. Temple Cycles cannot be held liable for any damage caused by the fitting of a spare part.
- Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Temple Cycles cannot be held responsible if the item is damaged or your warranty is voided.
Availability / Estimated Delivery Times
- We do our best to ensure availability of all advertised products and endeavour to despatch all parts within 2 working days. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
- Temple Cycles has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible.
- Occasionally we find ourselves having to withdraw an item because it has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Payment
- Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards.
- All prices are quoted in pounds sterling (£), unless country currency is changed in our region adjuster, available on every product page.
- Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
- If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.
Gift Cards
- Gift Cards purchased from Temple Cycles Ltd. can be used as payment or part payment in exchange for products sold on our website (www.templecycles.co.uk), in our London shop or over the phone.
- Gift vouchers can only be redeemed in full via the website, in-store, or over the phone.
- The unique code will be issued separately to the purchaser of the Gift Card.
- Gift Cards have no end date.
- Gift Cards have no cash value, are non-refundable and cannot be exchanged or redeemed for cash.
- We cannot replace lost, damaged or stolen gift cards, including vouchers lost in the post.
- Gift Cards can only be redeemed once. Once the unique code has been applied, it cannot be re-entered against any future order with us.
- Gift Cards cannot be redeemed against the Cycle to Work Scheme.
- If you return the goods that were purchased with the Gift Card, we will credit your account with the value of the refund. This can be redeemed by calling our customer services team and placing your order over the phone only.
- Gift Cards cannot be purchased to contribute to the minimum order value thresholds for other discounts or promotions.
- We reserve the right to amend the terms and conditions where we feel it is reasonable and necessary to do so.
Governed Law
Temple Cycles Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
Cancellations & Returns
1.0 Cancellations
1.1 Cancellations of all purchases
If you are not completely satisfied with a purchase made from the templecycles.co.uk website, or the Temple Cycles London Brick Lane store, you can find details below outlining your rights to cancel an order.
To initiate any cancellation, please get in touch with our Customer Support Team who will guide you through this process.
For all non-bike purchases, you will have 14 days from the receipt of your goods to initiate a cancellation with our Customer Support team.
Please see DELIVERY AND RETURNS for further guidance on method and costs of returns.
1.2 Cancellation of a bike purchase
Please note that cancellations can only be made on non-custom bike orders. If you have ordered a custom product, we are unable to offer cancellation, refund or return on your item.
1.2.1 Canceling within 14 days of placing an order
If your order has been placed, and you have not yet physically taken receipt of the bike, you may cancel your order as outlined above free of charge.
1.2.2 Canceling after 14 days of placing an order, but before taking receipt of your bike
If you have ordered a bike, and have not yet physically taken receipt of the bike after 14 days, you can still proceed with cancellation as outlined above, however will be subject to a £75 Cancellation Fee.
1.2.3 Cancelling after you have taken receipt of your bike
If you wish to proceed with a cancellation after taking receipt of your Temple bike, this must be within 14 days of receipt of the bike, and you must comply with all of the conditions below, and will be subject to the fees outlined.
- You the customer are responsible for the return of the bike to the Temple Cycles Bristol Workshop
- You the customer are responsible for the return of the bike in the same order in which it was delivered to you
- This cancellation is subject to a £75 Cancellation Fee as well as a £100 Restocking Fee
- Any cancellation may be subject to fees for any damaged caused or shipping fees incurred by Temple Cycles
Gift Cards
- Gift Cards purchased from Temple Cycles Ltd. can be used as payment or part payment in exchange for products sold on our website (www.templecycles.co.uk), in our London shop or over the phone.
- Gift vouchers can only be redeemed in full via the website, in-store, or over the phone.
- The unique code will be issued separately to the purchaser of the Gift Card.
- Gift Cards have no end date.
- Gift Cards have no cash value, are non-refundable and cannot be exchanged or redeemed for cash.
- We cannot replace lost, damaged or stolen gift cards, including vouchers lost in the post.
- Gift Cards can only be redeemed once. Once the unique code has been applied, it cannot be re-entered against any future order with us.
- Gift Cards cannot be redeemed against the Cycle to Work Scheme.
- If you return the goods that were purchased with the Gift Card, we will credit your account with the value of the refund. This can be redeemed by calling our customer services team and placing your order over the phone only.
- Gift Cards cannot be purchased to contribute to the minimum order value thresholds for other discounts or promotions.
- We reserve the right to amend the terms and conditions where we feel it is reasonable and necessary to do so.
Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This warranty does not affect your statutory rights.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
